MAXIMUM 20V Max Lithium-Ion Cordless Drill Kit with Battery, Charger & Case, 1/2-in

You are correct, the battery packs are exclusive to the brand i.e. the Maximum line of tools, including batteries and chargers, are not compatible with Mastercraft tools, batteries and chargers.

Please note that tool batteries are shipped xfactory with less than 30% charge for transportation purposes. Please ensure that the battery pack is fully charged before use. If you have a further issue, please contact customer care at 1-888-670-6682 for assistance.

We regret your experience, but your review is difficult to understand. If you have previously purchased and used the comparable national brands you mention, then you would know that the MX drill comes with a metal chuck, while the others do not, they come with a plastic chuck. Also, you would know that the MX drill has a 2Ah battery, while the comparable national brand products come with 1.5Ah batteries or less. The MX drill has been independently tested versus the comparable national brand products and on performance, the MX product at a minimum across multiple test criteria, compares favorably.

It is difficult to respond given the limited comments. National brands have multiple models for the same product type. If you are comparing to an XR series product, that product performs well but retail pricing is very high. If you are comparing to other models, there are a number of considerations. The Maximum model has been tested against multiple models and performance metrics are often more favorable to the Maximum product. also, often national brands will supply a 1.3Ah or 1.5Ah battery. The Maximum includes a 2.0Ah battery, which will always outperform the smaller batteries - btw, the national brand often does not put the size of the battery on the packaging. Ergonomics, balance, and weight add to strong performance metrics for Maximum. A national racing team will only use Maximum products in the pit and in the shop. A property manager this past week told me he has multiple brand options in his tool chest, but Maximum is his default choice when selecting a power tool. Possibly you have not yet given this tool a true opportunity to understand performance.