FoodSaver Compact Vacuum Sealing Appliance

Hello. Thank you for sharing your experience and we are sorry to hear your FoodSaver Compact Vacuum Sealing Appliance did not work, that is not the experience we want for you at all.

Here are a few troubleshooting steps that may help:

- Check the gasket of the machine. If it is damaged or dirty, the unit may not vacuum or seal properly. Clean any food materials from the gasket. For a removable gasket, try removing, flipping it over, reinserting it, and testing the unit again.
- Ensure the open end of the bag is placed entirely inside the vacuum channel. The bag’s edge should not extend beyond this channel. Also, avoid creating your own side seams, FoodSaver bags are manufactured with sealed side seams designed for proper vacuuming.
- Test the bag for leaks by sealing it with a small amount of air inside, submerging it in water, and applying pressure. If you see bubbles, the bag has a leak and should be replaced.
- If vacuum sealing moist foods, we recommend pre-freezing them for 1–2 hours. Excess liquid can interfere with the vacuum process and may cause permanent damage to the unit.

If these steps don’t resolve the issue, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
Foodsaver® Consumer Care

Hello Bibi,

Thank you for leaving a review on our Compact Space Saving Vacuum Sealer. We're really sorry to hear that the product did not meet your expectations and that you felt that it was difficult to handle. If the bags retain air even after vacuuming, please check the bags for leaks. To do so, seal the bag with some air in it, submerge it in water and apply pressure. Bubbles indicate a leak; if the bag has a leak, a new bag is needed.

Regarding the vacuuming of moist or wet foods, it may be necessary to pre-freeze moist food items to prevent moisture from compromising an effective vacuum/seal. These items include meats, fish, poultry, soft fruits, and blanched vegetables. We recommend pre-freezing meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit not to vacuum and permanent damage may occur.

The troubleshooting steps above may help in resolving issue you are facing. We appreciate your feedback and we will forward it to our product teams for review.

If you require assistance or you have more feedback, please reach out to us directly. You can do so using the 'Contact Us' form on our official website. We are available from 9am- 5pm Eastern Time.

Thank you!
FoodSaver Consumer Care.

Hello,

Thank you for reaching out to share your feedback on our FoodSaver Compact Vacuum Sealer. We’re sorry to hear that this product didn’t meet the high standard you’ve come to expect from FoodSaver. We truly appreciate your loyalty over the years, and it’s disappointing to know this experience fell short. Thank you again for your feedback, it helps us improve and we will be sure to share it with our product team for immediate review.

If you require assistance, or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
FoodSaver® Consumer Care