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16 out of 26 (62%) reviewers recommend this product
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1 to 5 of 26 Reviews
1 – 5 of 26 Reviews
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1 out of 5 stars.
Never buying another again
3 years ago
I take offence to the reveiw where the author said those that have complaints are doing it wrong. I bought my yardworks lawnmower about 12 years ago and thought it was the greatest since sliced bread. Well two years later - and two winters with living with the battery in my house and recharging every two weeks like it said - the first battery died. Off I go to CT to replace and much to my chagrin the replacement battery was going to cost more than the initial purchase of lawnmower with battery. I had no choice. Well I moved and could now keep my battery in the basement for winter charging and a few years later the second battery died with the proper maintenance. I again replaced the battery with huge eyes at the increase in price. So this year after doing what I'm supposed to and using the mower once, the battery is no longer taking a charge. This is my third battery - NOT AT ALL GOOD FOR THE ENVIRONMENT. This is also my last battery as I have paid more than three times the initial cost for replacement batteries than the initial mower. The awful experience with this one piece of machinery from yardworks has kept me from purchasing anything else from them and will keep me from buying in the future. I had to give a star to write a review - trust me, I did it reluctantly.
No, I do not recommend this product.
Helpful?
Response from Greenworks Tools:
3 years ago
Greenworks Tools
Hello arba - Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. If you are willing, we would like to hear more about your experience to see how we can do better in the future. Please contact Yardworks customer service at 1-866-523-5218 and one of their team members can assist. Thank you for your feedback we look forward to making things right.
4 out of 5 stars.
Best Investment
12 years ago
When I bought it, I had my doubts about it,but the experience was better than I expected and I have been using it for a year without any problem. My wife and kids enjoy to cut the grass and I do not worry about their safety. Easy to move , to storage, to use. Winter time I plugged every second week and the battery is working. Today September the 13 I just cut the grass and works fine.
Yes, I recommend this product.
Helpful?
1 out of 5 stars.
never again
12 years ago
i have purchased 2 batteries now and @ $100 each why would one continue with this model. I followed the care instructions and am extremely disppointed.
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
Terrific buy
12 years ago
I must confess I bought mine used but thought I would share my experience. This has to be one of the best investments that I've ever made. This thing charges and goes and goes and goes. Is powerful like a gas mower, without the constant pulling of a cord and no trips for gas. I had to sit down and share this after using it yesterday. I would buy this again in a heartbeat!
Yes, I recommend this product.
Helpful?
2 out of 5 stars.
Beware of defective units
12 years ago
From minute I opened the box I found problems. The handle hold had tears in the fabric. The height control lever was broken and the plastic housing was deformed causing the blade to tear into the side of the mower! CDN tire let me exchange it after a bit of haggling but luckily the exchanged one does not have any of those problems. Just be sure to check for damage before you take this thing home.
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 18 Questions
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Most helpful answers
Q: Is this lawnmower cordless and rechargable?
It doesn't say yet it says it has a battery.
15 years ago
9 Answers
A: Yes, it has a has a battery which is rechargeable, and it is cordless.
13 years ago
Helpful?
Q: Charging the battery
Can anyone advise me on charging my Yardwork battery operated 14" cut lawnmower?
How long does it need to be charged is my main question.
13 years ago
3 Answers
A: First initial charge is about 10 hours, we left ours overnight and it was charged the next day, worked great. After that, we charged it for roughly 4-5 hours, takes a long time to charge, but it lasts quite a while.
13 years ago
Helpful?
Q: How long does a usual charge last?
12 years ago
2 Answers
A: Trust me this thing will go longer than you will, I live on a small acreage and I'm tackling daisies with it. Goes through long grass and weeds (I set the blade higher) goes and goes and goes!
12 years ago
Helpful?
Q: Sac pour l'herbe nécessaire??
Ma tondeuse est neuve et elle arrête aux 5 minutes, se peut-il que c'est parce que je ne met pas de sac à l’arrière pour amasser les coupes? Sinon, autres raisons possibles. En passant la batterie est chargée..
Q: Purchase grass catcher?
I have the lawn mower but when it was bought it didn't come with a grass catcher... how/where do I purchase one?
12 years ago
2 Answers
A: I bought one at the Canadian tire store when I bought the mower
12 years ago
Helpful?
Q: Replacement Battery Alternative
Are there any other replacement batteries are compatible with this machine? I'm afraid the one star review on the replacement battery will prevent me from buying this lawn mower.
12 years ago
2 Answers
A: I just purchased this machine and have not looked at it yet, but the battery consists of two 12 Volt gel type batteries. They are usually quite readily available.
Note: You would have to open the battery pack to identify the exact model of the batteries and purchase a pair of them. The owners manual shows you how. If you are handy with this sort of stuff, go for it!
12 years ago
Helpful?
Q: the battery indicates 1 yellow and 1 green light after being recharged overnight, does it need replacement? by neez
as well the pull swt now makes a clicking noise and the mower does not run, how would i trouble shoot this problem? the unit is 2 yrs old.
13 years ago
2 Answers
A: Not sure, I'm sure Yardworks has a site or a number that you can call for trouble-shooting, or call your local Canadian Tire, they might have some answers.
13 years ago
Helpful?
Q: I love this lawnmower but I need a new blade. Where can I get a replacement? I've checked Canadain Tire but no blades are short enough.
14 years ago
2 Answers
A: I'm not sure, maybe on the Yardworks site or something. Check Home Depot as well, sometimes they carry lawnmower blades, as well as Canadian Tire site.
13 years ago
Helpful?
Q: I just purchased replacement cells for the nattery for this mower but it is not charging. I need a replacement charger that will fit this. Answer from company please
3 years ago
1 Answer
A: Hello Janet1234 - Unfortunately, the Yardworks 24V charger is from a discontinued line of 24V tools. Items in this product line are no longer in production. We apologize for any inconvenience that this news may cause.
3 years ago
Helpful?
Q: Warranty: 4 year repair only. Where to take?
I bought Yardworks 1399CC on Aug 2011. The receipt says 4 year repair warranty.
I bought it at the Canadian Tire store@ 7650 Markham, Ont. Where should I take for repair?
It's not starting
12 years ago
1 Answer
A: Please contact Yardworks at 1-866-523-5218 to inquire about an authorized repair depot in your area.
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