Dyson WashG1™ Wet Hard Floor Cleaner

Hello there, thank you for sharing your honest experience. We're sorry the product didn't meet your expectations and caused extra effort. If you need any assistance or have questions about your return, please reach us via live chat (http://ms.spr.ly/6422Qi1hE ) or call support at 866-693-9766. We're here to help.

Thank you for taking the time to share your feedback about your experience with the G1. We are pleased to hear that you are happy with the quality of floor cleaning, and we appreciate you letting us know about the challenge with water pickup. Your experience is very important to us, and we want to make sure your mop is working as it should every time you use it. If you are comfortable, we encourage you to connect with our live chat or call support team, they are ready to help and can provide tailored advice or solutions to get things back on track. Your satisfaction matters to us, and we truly appreciate your input as it helps us continue to improve your cleaning experience.

Thank you for sharing your feedback. We are delighted to hear that you find your Dyson machine easy to use, as creating a seamless cleaning experience is central to our values. We understand your concern about identifying a suitable cleaning solution, as choosing the right product can help deliver the intended results while caring for your device. For Dyson floor cleaning machines like the Dyson WashG1 or Dyson Hard, we recommend using only solutions approved by Dyson or plain, cold water, unless your specific machine’s user guide suggests otherwise. This is to protect your machine’s internal components and ensure optimal performance. Non-approved solutions or harsh chemicals can cause damage or affect the warranty. We’ll be happy to recommend the best cleaning solution and where to find it. For further details, please reach out to Dyson support via live chat or phone, and our experts can guide you step-by-step. Thank you again for choosing Dyson and for your feedback. We are committed to helping you get the best possible results with your machine.

Hi there, thank you so much for sharing your feedback with us, we truly appreciate you taking the time to leave a review. We’re glad to hear your thoughts, and we completely understand that assembly and weight can sometimes feel a bit overwhelming. We’d really love the opportunity to make your experience better and support you with anything that may help you get the most from your machine. If you’re open to it, our live chat or voice support team would be more than happy to walk you through setup tips or answer any questions you may have. Your satisfaction matters to us, and we’re here to help whenever you need us.

Hi there, It’s fantastic to hear your G1 is performing so well for you! We love knowing it’s exceeded your expectations and fits right into your routine. Thank you for sharing your experience and if you ever have questions or need support, our team’s always here on live chat or by phone.