POLICIES

RETURNS POLICY

What Is Canadian Tire's Return Policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.

Valid photo ID may be required.

PRIVACY POLICY

Your Privacy Is Important to Us
We have updated our Privacy Policy, effective September 2023

Canadian Tire Corporation, Limited and its family of companies (“Canadian Tire”) are committed to protecting the privacy and security of your personal information.

Our Privacy Charter explains the types of customer personal information we collect, how it is used and the steps we take to ensure your personal information is handled appropriately.

Canadian Tire may collect information that is necessary to do business with you. Please review the below sections for more specific details on what personal information we may collect and how we use and handle the information in our care.

TABLE OF CONTENTS

• Privacy Charter
• Privacy Statement
• Privacy FAQ

PRIVACY CHARTER

The Canadian Tire Privacy Charter (“Privacy Charter”) is our commitment to you. It is our organization-wide policy on how all companies in the Canadian Tire family protect your personal information.​

Policy on Privacy of Customer Personal Information

Canadian Tire is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Tire. A customer relationship may be established with us by way of your shopping at a store within our family of companies, visiting our websites, installing our mobile applications, joining our loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a “Loyalty Program”), through your banking interactions with us or engagement with our financial products and services, or your other interactions with us.

The Privacy Charter explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Our policies and practices have been designed to comply with federal and provincial private sector privacy legislation. The Privacy Charter may be amended from time to time. A copy of the most current version of the Privacy Charter may be obtained on our websites or by contacting us (See “Contact Information” below). We encourage you to review the current Privacy Charter from time to time. A list of frequently asked questions (FAQs) is also available on our website to provide you with answers to commonly asked questions about how your personal information may be collected, used and disclosed.

Who is Canadian Tire?

For purposes of this Privacy Charter, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Retail, Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Party City, Mark's, FGL Sports Ltd., Canadian Tire Petroleum, PartSource, and all other subsidiaries of the Canadian Tire Corporation, Limited. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.

Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter.

Canadian Tire stores, Party City stores, and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses within the Canadian Tire family of companies, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.

What is Personal Information?

Personal information is information that can be used to identify an individual. Personal information includes, but is not limited to, your name, address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences and purchase patterns. 

We collect different categories of personal information depending on how you interact with us.

Types of personal information we collect:

• Information You Give Us: You may provide us with information through your request for services or the use of our products or services. This includes, but is not limited to, information you provide through participation in our Loyalty Program, the use of our financial services, the use of our digital platforms and mobile applications, or the purchase and use of any products or services we offer. We may receive and store any information you provide in order for us to complete a transaction or provide you with our products or services. You can choose not to provide certain information to us, but you may not be able to take full advantage of all of our products or services as a result of the limited information made available to us.
  
  
• Information Collected Automatically: Certain products, such as smart devices, may automatically collect personal information when in use to optimize your experience with the product. We also automatically collect and store certain types of information about your use of our websites and apps, including information about your interaction with content and services. This may include, but is not limited to, tracking cursor movements to determine purchasing patterns and shopping behaviours. We may use “cookies” or other unique identifiers and technologies such as “tracer tags”, “pixels”, or “web beacons” to collect this information when you visit our websites. The information collected through these technologies may include Internet Protocol (IP) addresses, components of the website you have clicked on or engaged with and website settings. Cookie preferences can be controlled through your browser to notify you when you receive a cookie or to not accept certain cookies. You can learn more about cookies and similar technologies in the FAQs. 

We may also use automated decision-making tools and practices as a part of our day-to-day operations to assist us in making our business decisions. Automated decision-making involves the use of technology to make a decision with limited or no human involvement. For more information about our use of automated decision-making, please contact us (See “Contact Information” below).

• Information from Other Sources: We may receive information from third parties who provide us with services. This includes, but is not limited to, our advertising and social media partners and platforms, security or fraud prevention service providers and identity verification service providers. 

We apply our Privacy Principles to all personal information in our care, regardless of how the information was obtained. You may contact us (See “Contact Information” below) if you have any questions about how we collect, use, and disclose your personal information.

PRIVACY PRINCIPLES:

1. We are accountable to you

Canadian Tire is responsible for all personal information in its custody and under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. To achieve this objective, Canadian Tire has developed and implemented this Privacy Charter as part of our overall privacy framework.
 

2. Why we collect your personal information

Canadian Tire identifies the purpose for which your personal information is collected. We do this before or at the time the information is being collected. We may collect, use and disclose your personal information for:

• Administrative and operational purposes in order to:
• process and administer your payment for the purchase of products or services if you make a purchase online or in one of our stores;
• process your application for a product and/or provide a service, such as the administration of the Loyalty Program or a financial product; 
• assess and update your creditworthiness on an ongoing basis;   
• process, service, analyze and audit your relationship with us, including collecting any money you owe us;
• administer the delivery, return or exchange of products, services, rewards and programs to you;
• support promotions and contest administration; 
• perform tests to implement or modify systems;
• process and respond to your application for employment; and,
• respond to your questions, comments or requests to customer service;


• Marketing, advertising, and research in order to:
• better understand your product and service needs and to offer relevant information, products, services, rewards and programs, and advertising to meet those needs, including sending you communications by way of postal mail, e-mail, telephone, text message, or other type of electronic message; 
• solicit feedback to provide product insights to share with other customers, for product reviews, to improve our products and services, and to generate review content for our website; 
• track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes, and to tailor promotional offers to you or provide you with relevant advertisements through our advertising partners and platforms;
• track and analyze website use, including through the use of cookies, pixels, tracer tags or web beacons, to provide a better customer experience such as customized offers and advertisements; and,
• conduct surveys and analysis for research, statistical and product development purposes (information will be de-identified to the extent possible);


• Security and fraud prevention purposes, and to manage our business risks in order to:
• verify your identity and protect against error and fraud; and,
• manage and assess our business risk;


• Compliance with legal and regulatory requirements in order to:
• comply with applicable legal, regulatory, and self-regulatory requirements; and,
• achieve other purposes as may, from time to time, be permitted or required by law.

Your personal information may be used in automated decision-making practices for the identified purposes. For more information about the automated decision-making practices that we use you can contact us (See “Contact Information” below).

By providing your information to Canadian Tire, you consent to Canadian Tire using your personal information for the purposes outlined above.  

Withdrawal of consent to collect, use and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities of being a member of a Loyalty Program.

3. We obtain your consent to collect, use or disclose your personal information

Canadian Tire obtains your consent to collect, use or disclose your personal information, except as otherwise permitted by law. Consent may be oral or written, express or implied. We may rely on implied consent to collect, use, or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you. Your express consent (verbal, written or electronic agreement) is generally obtained to collect, use or disclose sensitive personal information such as your financial information, biometric information or information about minors. The method of obtaining consent may depend on the circumstances and the sensitivity of the information and will be appropriate to the type of personal information being collected, used or disclosed.

Consent for minors

We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian. If a minor under the age of 13 and under your guardianship has provided us with their personal information without your consent, you may contact us to request that the personal information be removed (See “Contact Information” below).

Benefits you receive through consent 

Canadian Tire is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Canadian Tire and across our various businesses. This sharing enables us to better understand our customers, and notify current and new customers of products, services, rewards and special offers they might enjoy. With your consent, we may also provide your personal information to Canadian Tire affiliates or other third-party marketing partners (“Marketing Partners”), including advertising and social media partners and platforms, and marketing partners under a Loyalty Program, so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, telephone, text message, social media or other form of electronic message using the contact information that you provide to us.

 “Opting-out” or withdrawing your consent 

If you decide that you do not want to receive marketing offers for products and services, you may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us (See “Contact Information” below). Your request will be promptly processed but may not be processed in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you for purposes of administering your account and sending you transactional or operational messages to complete a transaction. 

The consequences of withdrawing or refusing consent

If you decide to withdraw or refuse your consent, our ability to communicate with you about upcoming promotional offers may be diminished. For example, we will generally not be able to tell you about price discounts, rewards, customized balance transfer offers, contests, or other products and services that may be of value to you.

4. We limit collection of your personal information

Canadian Tire collects the information required to provide products and services to you and as otherwise outlined in this Privacy Charter. If the personal information we require is collected for a reason other than as outlined in this Privacy Charter, your consent will be obtained before or at the time the information is collected or as otherwise permitted by applicable law. Canadian Tire will collect personal information by clear, fair and lawful means.  

5. We limit use, disclosure and retention of your personal information

Canadian Tire uses and discloses your personal information for the purposes for which it was collected, except with your consent or as otherwise required or permitted by applicable law. We do not sell or rent personal information. 

Data Transfers with Third Parties

We may transfer your personal information to entities outside Canadian Tire, such as our vendors, suppliers and agents (“Service Provider”) who require the information in order to perform a service for us. When your personal information is transferred to a Service Provider, we require them to protect the information in a manner that is consistent with this Privacy Charter. Our Service Providers may be located outside of Canada and may be required to disclose your personal information under the laws of their jurisdiction. You may contact us for information about our policies and practices regarding Service Providers to whom we have transferred your personal information and their locations (see “Contact Information” below).

We may share certain personal information (including your name, email address, phone number, shipping and billing address, transaction-level details, account information and purchase history, IP address and other information about your device and activity on our site (“Fraud Prevention Data”) with our fraud prevention partner to help us detect and prevent fraudulent transactions.  As a Service Provider, our fraud prevention provider will use the Fraud Prevention Data to train and improve its products and will combine the Fraud Prevention Data with information it receives from third-party data sources and other clients to assist those clients with the detection and prevention of fraudulent transactions on their platforms.  For more information about the manner in which our fraud prevention partner treats your personal information, or for instructions on how to access, correct or delete the personal information maintained by our fraud prevention partner, see their Privacy Policy at https://www.signifyd.com/privacy/. 

We may share personal information (including your name, account number, address, social insurance number, telephone number, date of birth, employment history, purchase history and outstanding balances) with our third-party collection agencies as a part of a file transfer for their services. As a Service Provider, the collection agencies that we work with review this information to assist us in collecting any outstanding balances on delinquent accounts.

We may also use third parties such as ad networks, social media and other advertising companies and platforms to serve more relevant advertisements on our websites and apps, and on other websites or apps, and to better understand our customers.  We may provide a hashed version of your email address or other non-sensitive information to the platform provider for such purposes. As a Service Provider, these companies may use cookies, pixels, tracer tags or web beacons to report certain information about your visits to our websites and other websites and apps (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our websites and apps. These companies may also use your personal information in automated decision-making practices to serve you with ads that may be more relevant to you.

In the event that Canadian Tire, any of its affiliated companies, brands or substantially all of their assets are acquired by an unrelated third party, your personal information may be one of the transferred assets. By providing your personal information to us, you agree that we may disclose your personal information, on a confidential basis, to any prospective transferee and its professional advisors for the purposes of their due diligence investigations, the completion of any such transaction and the continued operation of the acquired business.

Canadian Tire, our various businesses within the Canadian Tire family of companies and Service Providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian or international law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. 

Residents of Quebec

In accordance with Quebec private sector privacy legislation, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection.  As a company with operations across Canada, Canadian Tire Corporation, Limited and its family of companies may transfer your information outside of Quebec to better serve you as a customer.

Data Retention Practices

Canadian Tire retains your personal information for as long as it is required for the identified purpose or as required by law. Personal information that is no longer required to be retained is destroyed in a safe and secure manner in accordance with our policies.

6. We keep your personal information accurate

We want to keep your personal information up-to-date, accurate and relevant for its intended use. We rely on you to let us know if your address, telephone number or other information you provide us changes, so that we may provide you with the best possible service. If you would like to update your personal information, you can do so by contacting us (see “Contact Information” below).

7. How we protect your personal information

The security of your personal information is important to us. We have implemented appropriate technical, physical and administrative safeguards and security measures such as data encryption, access controls and policies and procedures that are designed to protect your personal information. All of our Service Providers are required under their contracts with us to maintain your confidentiality and may not use your information for any unauthorized purpose. When we are required by law to provide information, we take reasonable steps to verify the lawful authority for the collection and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.

8. We are open about our privacy practices 

We are committed to providing you with understandable and easily available information about our policies and practices related to management of your personal information. If you would like to learn more about our policies and practices, you can do so by contacting us (see “Contact Information” below).

9. You can access your personal information stored by us 

You have the right to access, update and correct inaccuracies in your personal information in our custody or control. To access your personal information, a request must be submitted in writing to us (see Contact Information below). We will respond to your request for access or information in a reasonable time. There may be times when we are unable to fulfill your request - for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. 

10. We respond to your questions, concerns and complaints about privacy 

Canadian Tire responds in a reasonable time to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures. We will investigate and respond to any concern you have regarding the handling of your personal information. In most cases, a question, concern or complaint can be resolved through discussion with our team.

Contact Information

You may contact us:

• By calling our Customer Relationship Contact Centre at 1-866-846-5841


• By e-mail at privacyinquiries@ctfs.com


• By mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 – Re: Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com.

PRIVACY STATEMENT

Our privacy statement provides a quick reference to the key privacy points of the Privacy Charter. It also provides you information on your choices and important contact information.

Scope

• Canadian Tire is committed to protecting and caring for your personal information. This statement highlights how Canadian Tire Corporation, Limited and its family of companies collects, uses and discloses your personal information. Canadian Tire means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Retail, Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Party City, Mark’s, FGL Sports Ltd., Canadian Tire Petroleum, PartSource and all other subsidiaries of the Canadian Tire Corporation, Limited. Canadian Tire also includes any successors or subsidiaries of these companies.  
• This statement applies to our customer personal information practices in our stores, on our websites, mobile applications and through our other interactions with you.

Personal Information Collected

• Personal Information is information that can be used to identify you, including but not limited to, your name, address, email address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences and purchase patterns. 
• We obtain information directly from you when you apply for or purchase a product or a service, interact with our financial products and services, or enroll in the Canadian Tire loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a Loyalty Program). We also obtain information automatically and from other sources through your other interactions with us, such as surveys, website activities, call monitoring and contests. 
• Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter. 
• We may obtain information with your consent from third parties, such as your credit history which is obtained from credit bureaus, or information from our advertising and social media partners and platforms.

Use of Cookies, Pixels, Tracer Tags, Web Beacons, and Similar Technologies

• When you use our websites or engage with us through our digital platforms, we may use “cookies” or other unique identifiers and technologies such as "tracer tags", “pixels”, or “web beacons” to automatically collect certain information about you. The information collected through these technologies may include Internet Protocol (IP) addresses, components of the website you have clicked on or engaged with and website settings. Cookie preferences can be controlled through your browser to notify you when you receive a cookie or to not accept certain cookies. You can learn more about cookies and similar technologies in the FAQs.  

Consent

• We obtain your consent to collect, use or disclose your personal information, except as otherwise permitted by law. Consent may be oral or written, express or implied. We may rely on implied consent to collect, use, or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you. Your express consent (verbal, written or electronic agreement) is generally obtained to collect, use, or disclose sensitive personal information. The method of obtaining consent may depend on the circumstances and the sensitivity of the information and will be appropriate to the type of personal information being collected, used, or disclosed.
• We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian.
• If you decide that you do not want to receive marketing offers for products and services, you may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us.

Uses

• Your personal information is only used or disclosed for the purpose for which it was collected or as otherwise permitted or required by law.
• We do not sell or rent personal information. We only transfer your personal information within Canadian Tire and to current or future partners including our Service Providers. 
• We use your personal information for administrative and operational purposes, such as to process and administer your payment for the purchase of products or services, or administer a service related to a Loyalty Program or our financial products.
• We use your personal information in order to process your application for a product, service or Loyalty Program and administer delivery of products, services and loyalty rewards.
• We use your information for marketing, advertising, and research purposes to better understand your product and service needs and to offer relevant information, products, services and rewards to meet those needs, as well as to improve our products, services and website. Your purchases and other transactions, shopping patterns, account activity and payment history are tracked and analyzed for marketing purposes and for making promotional offers to you.
• We also use your information for security and fraud prevention purposes, to manage our business risks, and to comply with legal and regulatory requirements.
• Your personal information may be used in automated decision-making practices for the identified purposes.
• For a full list of why we collect your personal information, see our Privacy Charter and FAQ.  

Data Transfers and Retention

• We may transfer your Personal Information within Canadian Tire and to third party Service Providers who assist us in serving you, such as vendors, suppliers, and agents; however, we require them to protect your information in a manner consistent with our Privacy Charter. Our service providers may be located outside of Canada and may be required to disclose personal information under the laws of their jurisdiction.
• For residents of Quebec, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection.  As a company with operations across Canada, Canadian Tire Corporation, Limited and its family of companies may transfer your information outside of Quebec to better serve you as a customer.
• We may transfer your personal information to our third-party fraud prevention partners to help us detect and prevent fraudulent transactions.  Please see our Privacy Charter for more information.
• We may share your personal information with our social media and advertising partners and platforms to enable us to better understand our customers to serve more relevant ads to you and/or others on social media and other platforms, and to help us improve our advertising practices. These partners may use your personal information in automated decision-making practices to serve you with ads that may be more relevant to you.
• Canadian Tire retains your personal information for as long as it is required for our business relationship or as required by law. Personal information that is no longer required to be retained is destroyed in a safe and secure manner in accordance with our policies.

Choices

• You may access, update or correct your personal information that we have in our custody or control by submitting a written request to us.
• If you decide that you do not want your personal information used or shared for marketing products and services to you, you may opt out of receiving promotional offers and contests at any time by calling us toll-free at 1-866-846-5841. 

Important Information

• For full details of Canadian Tire’s privacy policy and frequently asked questions concerning our privacy policy, go to www.canadiantire.ca  to view our Privacy Charter and the FAQs.

How to Reach Us

• By calling our Customer Relationship Contact Centre at 1-866-846-5841 
• By e-mail at   privacyoffice@cantire.com
• By mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 – Re: Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact: Canadian Tire’s Chief Privacy Officer by mail at Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com. 

PRIVACY FAQ

Canadian Tire knows that our customers trust us with their personal information, and we intend to continually earn that trust by treating your personal information with care. Canadian Tire has a Privacy Charter which explains how we collect, use and disclose the customer personal information in our care.  The Privacy Charter and these frequently asked questions are available on our website, www.canadiantire.ca under Privacy Policy or on request.

1. Who is Canadian Tire?

Canadian Tire is Canadian Tire Corporation, Limited and its family of companies.  Canadian Tire also includes any successors or subsidiaries of the Canadian Tire Corporation, Limited and its family of companies.

Canadian Tire stores, Party City stores, and certain Mark’s and FGL stores are owned and operated by independent dealers or franchisees.  Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with our Privacy Charter.

Canadian Tire Corporation, Limited and its family of companies include:

• Canadian Tire Retail;
• Canadian Tire Services Limited;
• Canadian Tire Bank;
• Canadian Tire Real Estate Limited;
• Party City;
• Mark’s/L’Équipeur;
• FGL Sports Limited., including Sport Chek, Sports Experts, Atmosphere, Pro Hockey Life, and Trio Hockey;
• Canadian Tire Petroleum; and
• PartSource

Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter.

2. What is “personal information”?

Personal information is information that can be used to identify an individual.  Personal information includes, but is not limited to, name, address, email address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences, behavioural and purchase patterns.


3. Why do we need your personal information?

You do not have to provide us with personal information to purchase merchandise, but in certain instances, we need your personal information in order to do business with you.  The following are some examples of the personal information that our Retail Services, Financial Services and the Canadian Tire loyalty reward program or other loyalty or preferred customer programs (each a “Loyalty Program”) need and the reasons why this information is needed. The following also includes examples of how we collect and use demographic information, and how information is used in smart device products under our owned brands.

Retail Services and Loyalty Programs

Most of the information collected about you for retail services is very basic information that we need to complete a purchase, provide you with a refund or exchange or process and keep track of transactions.  Examples of information that may be collected to complete an in-person purchase, or refund may include things such as your name, address, telephone number, and a description of the item requested or purchased.

Generally, we request your address and phone number only if the item you purchased will be sent to you at a later date, or if you are receiving a refund.

If you make a purchase, we collect personal information such as your name, address, email address, phone number, and credit card information.  For details about the information we collect on our websites, see question 11 below on ”cookies”.

Financial Services

Banks and financial institutions require certain information in order to open credit-related accounts and deposit accounts.  For example, name, address and date of birth are required to identify you and process your application; information about your background (for example, occupation) and financial circumstances like assets, income, other financial commitments, are required to determine if you are eligible for products and services; credit reports and other information are required to assess and update your credit worthiness; and, transactional and payment patterns are required to identify credit risk, fraud risk, and suspicious activities and to fulfill regulatory obligations.

Depending on the financial product, some information is required by law.  For example, your name, address, date of birth, employment information and details of government issued identification documents are required under anti-money laundering and anti-terrorist financing regulations, and your social insurance number (SIN) is required for reporting purposes under the Income Tax Act.

Demographic Information

We may use personal information in an aggregated, de-identified form about our customers to improve our services, to study trends, for statistical analysis, to develop products and programs, for marketing purposes and/or for industry reporting purposes.  We may share such aggregated, de-identified information with members of the Canadian Tire family of companies, our partners, our agents, and service providers, including our advertisers and social media partners and platforms.

Smart Devices

Smart devices, such as NOMA iQ products, which are connected to other devices or networks through Bluetooth, near field communication (NFC) or Wi-Fi for example, may collect personal information in order to provide you with device functionality or features. Smart devices may be connected to device management apps that allow you to control and manage your smart devices. These apps collect personal information during set up and while in use to operate. Different devices may collect different information. For example, a smart light bulb may collect information about the lighting schedule you have set for the connected devices. A smart power bar may collect information about when the device is on or off.

4. When do we ask for your Social Insurance Number (SIN)?

Financial Services

When you apply for products such as a deposit account or GIC, we are required to collect your SIN for reporting purposes under the Income Tax Act.

We may also ask for your SIN for other purposes, however, providing your SIN for other purposes is optional.  Your SIN is used by credit bureaus/consumer reporting agencies to distinguish you from others with a similar name and to provide us with more accurate and timely credit bureau/consumer reporting agency information. We do not treat you differently because you choose not to disclose your SIN for these purposes.


5. When do we need a credit bureau report?

If you are applying for a credit-related product or service through our financial services, we need a credit bureau report on you to determine your credit-worthiness and the appropriateness of granting you credit. We will also continue to obtain credit reports, from time to time, to update your credit-worthiness in order to administer the credit facility or loan.  The credit/consumer reporting system relies on the accuracy and completeness of the information provided to credit bureaus/consumer reporting agencies. As such, during the term of a credit facility or loan, we will collect, use, or share your personal information with the credit bureaus/consumer reporting agencies to support and maintain the integrity of the credit/consumer reporting system.  However, if an account is closed voluntarily with no balance remaining on the account, we will stop providing the related account information to the credit bureaus.


6. How do we obtain your consent to use your personal information?

We obtain your consent in different ways depending on the circumstances and the sensitivity of the information.  Consent may be oral or written, express or implied.   Your express consent (verbal, written or electronic agreement) will generally be obtained to collect, use, or disclose sensitive personal information such as your personal financial information.  We may rely on implied consent to collect, use or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you.

We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian.

In certain circumstances, the law permits or requires that we collect, use or share your personal information without your consent.  For example, we may provide your personal information in response to a search warrant, or other legally valid inquiry. We may also provide your personal information to an investigative body in the case of a breach of an agreement or a contravention of law, to realize on security pledged for a loan, or to investigate or prevent loss or harm to persons or property.


7. What information do we need from you?

In order to provide you with products or services, administer your account and provide you with exceptional customer service, there is certain personal information that our Retail Services (for example, Canadian Tire Retail, Mark’s, Canadian Tire Petroleum, FGL and Partsource), Financial Services (for example, Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program may need from you.  The following are some examples of the information that we may need from you and the reasons why this information is needed.

Retail Services

Mark’s has created an online database on marks.com. Customers may register on the database to enable tracking of on-line purchases at www.marks.com. Registration is entirely voluntary, and customers may correct their information or remove themselves from the database at any time. Mark’s may also collect personal information about employees of various companies who are Mark’s corporate clients.  For example, a company may contract with Mark’s to supply all of its employee uniforms.  When the employee of a corporate client makes his or her purchase, Mark’s collects information about the nature of that employee's purchases and may provide that information to the employer.

The Canadian Tire and Party City websites may collect your name, email, postal code, country and phone number in order to provide you with information on upcoming sales.  Mark’s may collect your email address, name, address, city, province, country, postal code, gender, household income and age range in order to provide you with advance notice of upcoming promotions and exclusive offers, news of on-line and in-store special event, information on products and services and notices of contests.  PartSource may collect your name, email and postal code in order to send you a monthly e-newsletter and money saving coupon offers. Our Retail Services may also collect information from you if you choose to provide us with feedback on your customer experience through our customer feedback surveys.

Financial Services

We need your name and address in order to prepare and send you a monthly statement for your card account.

Canadian Tire Bank is also required by law to verify the identity and background of its customers before entering into a business relationship or opening an account.  Canadian Tire Bank uses third parties including credit bureaus/consumer reporting agencies for these purposes and we need your consent to do this.  If you do not provide us with your consent, we cannot enter into a business relationship with you or open an account for you.

Loyalty Program

If you choose to enroll in one of our Loyalty Programs, the Canadian Tire Corporation, Limited and its family of companies may require your name, age, year of birth, email address, address, postal code, and phone number to complete your enrollment and to provide you with the benefits of the Loyalty Program that you have selected. The information collected will be used to authenticate your identity when you login to your Loyalty Program account. If you choose to opt into email marketing through your Loyalty Program account, the contact information that you provide may also be used to communicate with you about personalized offers, promotions, information, and services associated with your Loyalty Program account.


8. Does Canadian Tire use automated decision-making practices?

Automated decision-making involves the use of technology to make a decision with limited or no human involvement. The Canadian Tire Corporation, Limited and its family of companies may use automated decision-making as a part of our day-to-day operations to assist us in making our business decisions. For more information about our use of automated decision-making practices, please contact the Privacy Office (see contact information in question 18 below).


9. Why do we record our calls?

Your customer experience is important to us which is why we train our customer service representatives on an ongoing basis.  It is important for us to understand how our representatives are handling your questions and concerns.  As such, if you have a telephone conversation with our representatives, we may monitor the call for training and quality control purposes.  Please be aware, certain calls may be recorded for record keeping purposes.  For example, your call may be recorded when you apply for a product or service or authorize us to activate or enrol you in a product or service by phone. We will inform you before proceeding with the call if it will be monitored or recorded for these purposes.


10. Why do we use video surveillance?

Many of our retail stores, including Canadian Tire, Mark’s, PartSource, FGL and Canadian Tire Gas Bars are equipped with surveillance cameras.  These cameras are in place for your safety as a customer, as well as for the safety of our employees and to protect us against shoplifting or vandalism. The video surveillance technology in use is not equipped with facial recognition technology. While Canadian Tire stores are independently owned and operated by Associate Dealers, the Corporation and the Dealers have mutually agreed to prohibit the use of facial recognition technology in Canadian Tire stores.

Stores using video surveillance post signage to notify you that cameras are in use. The information on our video systems that record your image are typically kept for a short period of time before they are overwritten with new information or deleted.  They are only shared with appropriate third parties under circumstances where Canadian Tire is required or authorized by law to do so.


11. What are “cookies” and what information is collected online?

In general, you can visit our websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to help us understand our website activity, and to monitor and improve our websites.

Cookies are small text files that contain a unique identifier which is placed on your computer when you visit a website.  When you visit a website, the website saves the file with a matching identifier.  When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the matching identifier in its database.   We use cookies on the pages on our websites where you are prompted to log in or that are customizable. These cookies may let us know who you are and will provide us and our service providers with information (such as your language choice) that we use to personalize our websites in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our websites, you may not be able to take advantage of all of the features of our websites.

We may also use a technology called "tracer tags", “pixels” or "web beacons". This technology allows us to understand which pages you visit on our website or what email communications you receive and open.  For example, the information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email. This information helps us optimize and tailor our websites and marketing communications for you and others.

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our websites and on the third-party social networking websites, platforms, plug-ins and applications, and to provide you with other products or services you may request.


12. Why do we share your information?

We may need to transfer your personal information in order to provide you with the products and services you have requested.  The following are examples of why our Retail Services (Canadian Tire stores, Mark’s, FGL and PartSource), Financial Services (Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program need to share your information.

We may share your information with parties such as ad networks, social media and other advertising companies and platforms to serve more relevant advertisements on our websites and apps and on other websites or apps and to better understand our customers.  For some partners, we may provide a hashed version of your email address or other non-sensitive information to the platform provider for such purposes.

We may also need to share your personal information with affiliates and/or service providers such as credit bureaus/consumer reporting agencies, data storage providers, data and payment processors, credit card printers, cheque printers, claims processors, collection agencies, statement producers and mailing houses (i.e., to mail your statement; to provide any necessary legal communications) in order to provide certain services to you.  We limit the information we share to only what is required to perform the service.  We do not necessarily share your personal information with each and every type of company listed above. The personal information we share with other companies will depend on the products and services you are receiving.

Designated employees may collect, use, and exchange personal information with other financial institutions and other entities as permitted by law, such as investigative bodies and law enforcement.

There is a close relationship between Canadian Tire Financial Services Limited and Canadian Tire Bank, as such sharing is necessary between these entities in order to provide services to you. For example, Canadian Tire Financial Services Limited operates a call centre that provides call centre services to Canadian Tire Bank. 

For residents of Quebec, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection. We will also notify you if your personal information may be transferred outside of Quebec to the extent possible, except as otherwise required or permitted by applicable law.

13.  How can you opt-out of receiving marketing?

You may decide that you do not want your personal information used or shared for marketing purposes.  If this is the case, you may always withdraw or refuse your consent at any time by contacting us using the information set out in Section 15 below, or by clicking on the unsubscribe link in our email communications. We will process your request as soon as possible but it may not be in time to remove you from promotions already in progress.  Please remember that even if you have opted out of receiving marketing communications, we may still contact you for non-marketing purposes such as fraud, collections, account maintenance and transactional and/or operational purposes.


14. Why do we contact you for feedback and reviews?

We may occasionally contact you to request feedback on our performance.  For example, you may be contacted with a request to complete a customer satisfaction survey, provide a product review or rate an experience.

There may also be circumstances where we might ask you to assist us and our community of customers by contributing content for our websites.  This can include writing a product review, answering a product question asked by another customer or allowing us to share a photo from a social media post that uses one of our hashtags or tags us or our products.  These requests are voluntary, you never have to provide feedback, answer questions or allow us to re-post a photo if you don’t want to.

15.  Do you retain my payment card number when I receive an e-receipt?

When a purchase is made at one of our stores you may receive the option to receive an electronic copy of your receipt. If you consent to receiving an electronic copy of your receipt, an e-receipt will be emailed to the email address that you provide at the time of purchase. To enhance our customer experience, a process has been implemented at our stores to link the email address that you provide to the payment card used during the transaction. Once the email address and payment card information are linked in our system, you will receive an e-receipt for every transaction that you make at our stores with the linked payment card.

To ensure the security of your information, a non-related unique number (a “token”) is assigned to the payment card and is retained in a secure system within Canadian Tire Bank as a record of your payment. Only the last four digits of your payment card number is retained in our systems to support the record of payment. We do not retain the full payment card number in any of our systems. Please also note that customer name, CVC or PIN associated with non-Canadian Tire issued credit cards are not stored in our systems.

16.  How can I request that you delete the personal information that you have about me?

You may contact the Privacy Office as outlined in question 17 to request that your personal information be deleted from our records. It is important to note that in accordance with applicable legislation, we may be obligated to retain your information for a prescribed amount of time. As such, it may not be possible for us to immediately remove the personal information that we have about you from our records.


17. How can you review and/or obtain copies of the personal information we have about you?

You can request access to your personal information stored by us. 

Your request must be submitted in writing to: 

Canadian Tire

2180 Yonge Street

P.O. Box 770 Station K

Toronto, ON

M4P 2V8 Re: Privacy Office

Once we receive your written request, our goal is to respond to your request within thirty (30) days of receipt.  If, for some reason, we are unable to respond to your request within this time frame, we will contact you and explain the reason for delay.

There may be times where the law permits us to refuse your request to access your personal information.  For example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), we may be unable to fulfill your request.

If we refuse access to your personal information, we will contact you directly.  If you wish, you may then choose to file a complaint with the Privacy Commissioner of Canada. 


18. How can you ask further questions?

If you have further questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.
 
You may contact us:   

• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by email at privacyinquiries@ctfs.com
• by mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 - Re:  Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at:  Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com. 

INSTALLATION SERVICES AGREEMENT AND TERMS & CONDITIONS

Your installation agreement with us is for the service and the product you have selected (hereinafter referred to as: the “Product”)

The following information, the Terms and Conditions below, and the specific information for your Product listed below and located at https://www.canadiantire.ca/en/home-services.html in “Pricing” Tab of your selected Product, the Addendum (if applicable) and the Certificate of Completion form your agreement with us for the assembly/installation services described below (collectively, the “Agreement”).

Who we are: Canadian Tire Services Limited (“we”, “us” or “our”), holder of license # 5654-7714-01 issued under the building Act. We can be reached by phone at 1-855-682-HOME (4663) or you can write to us c/o Canadian Tire Home Services, 3475 Superior Court, Oakville, Ontario L6L 0C6.

1. The type of basic installation service and any additional services that you have contracted for are indicated on your email confirmation and more fully described in the “What does the basic assembly/installation package include?” section below and located at https://www.canadiantire.ca/en/home-services.html in “Pricing” Tab of your selected Product (the “Installation Services”). See the “Product Specific Links” below for the direct link your Product specific information.

2. The Installation Services will be provided by one of our Authorized Installers (as defined below). The installation will occur at the location indicated as your billing address unless you provide us with an alternative to the Authorized Installer upon scheduling your assembly/installation. (the “Installation Location”).

3. You are responsible for confirming compliance with any applicable building code requirements, local zoning bylaws and other applicable laws, rules and regulations which may regulate and restrict the location and size of the Product or that may be in place by the property owner, property management and/or condominium board for your property when installing your Product. You also are responsible for obtaining all required permits.

4. If you have instructed to install the Product at the wrong location or if the Product is not permitted in your municipality, you will have to assume the costs involved in moving or removing your Product.

5. Should our Authorized Installer, upon inspection of the Installation Location, determine that additional work is required to properly and safely complete the installation, you will be advised of any additional charges before the work is done and you will be asked to authorize the additional charges by signing an Addendum. If you decide that, as a result of the additional work and charges required to complete the installation, you do not want to go ahead with the installation, you can cancel this Agreement and we will give you a full refund in accordance with paragraph 9 below. Any additional charges, once authorized, are your sole responsibility. The Authorized Installer does not have the authority to contract on our behalf. Some issues that might cause additional installation costs are outlined in the “What could lead to additional costs?” section below and located at https://www.canadiantire.ca/en/home-services.html in “Pricing” Tab of your selected Product. See the “Product Specific Links” below for the direct link your Product specific information.

6. Our Authorized installer will refuse to assemble and/or install the Product not in accordance with the product and/or manufacturer’s instructions. You will assume all liability in the event you modify the installation after it has been completed and that the Product does not function properly as a result thereof. You will also be responsible for any defects in, or damages to, the Product that are attributable to it not being assembled and installed in accordance with the product and/or manufacturer’s instructions.

7. Once the product has been located and payment has been processed, an authorized Installer will contact you by the phone number given during checkout to schedule your assembly and installation. Should you need to make any changes to your scheduled appointment after it was made or to cancel your scheduled appointment please call us at 1-855-682-HOME (4663) to. Then one of our Authorized Installers will contact you within two (2) business days to arrange a specific time for assembly/installation that is convenient to you.

8. The cost of your Installation Services is set out on your checkout page, on your confirmation email and in your receipt upon pick up or delivery of your Product. Payment must be received in full prior to the Installation Services commencing. 

9. You can cancel this Agreement at any time prior to the Installation Services commencing by calling 1-855-682-HOME (4663) and we will give you a full refund. 

10. By making payment and clicking the “Accept” button below, you confirm that you have read, understood, consent to and accept the Terms and Conditions set out in this Agreement.

11. This Agreement is entered into at your home address as indicated on your email confirmation. 

12. General Description. You agree to purchase and we agree to provide the Installation Services described in this Agreement in or on the Installation Location for the stated total cash price and according to the specifications and other provisions set out in this Agreement.

13. Installation Location. The Installation Location shall be within fifty (50) km of a Canadian Tire store. If the Installation Location is more than fifty (50) km from a Canadian Tire store we may at our discretion decline to perform the Installation Services and will provide you with a full refund. 

14. Installation Services. You authorize us (a) to arrange for the Installation Services to be performed by an experienced installer (licensed when legally required) (the “Authorized Installer”), (b) to issue a work order to the Authorized Installer to perform the Installation Services, (c) to inspect the Authorized Installer’s work, and (d) to pay the Authorized Installer after completion of the work and after receipt of a certificate, signed and dated by you, that the work has been satisfactorily completed (the “Certificate of Completion”). You agree that we will rely upon the Certificate of Completion in paying the Authorized Installer for the Installation Services.

15. Price. The price owed by you to us covers the Installation Services, and applicable taxes (the “Price”). The Price assumes sound existing substructures, superstructure and points of attachments. The Price shall be increased should additional services or materials be required as a result of defective substructures, superstructures, or points of attachments. To the extent required in order to properly and safely install the Product, all such associated charges will be disclosed to you and itemized prior to installation. You will be asked to authorize the additional charges and the total additional installation costs will be set out in the Addendum, which will be part of your agreement with us.

16. Entire Agreement. This Agreement accurately states the entire agreement between you and us concerning this sale of Installation Services and replaces or supersedes all prior agreements and understandings relating thereto, both oral and written. Any additions or changes to this Agreement, other than any additional Installation Services required as set out in the Addendum, must be in writing signed by you and us. 

17. Warranty for Installation Services.

The Installation Services provided in connection with the following Products (Garden Shed, Play Centre, Trampoline, Garage Door Opener, Toilet/Faucet, Central Vacuum, Electric Fireplace, Flat Screen TV and Window Air Conditioner) will be covered by a one (1) year warranty (the “Warranty Period”) that the Installation Services will be performed by the Authorized Installer in a good and workmanlike manner (the “Warranty”).

The Installation Services provided in connection with the following Products (Temporary Shelter/Canopy, Gazebo and Awning) will be covered by a ninety (90) day warranty (the “Warranty Period”) that the Installation Services will be performed by the Authorized Installer in a good and workmanlike manner (the “Warranty”).

You must give us written notice within the relevant Warranty Period of any Warranty claim relating to the Installation Services. You agree that your sole and exclusive remedy against us for a Warranty claim is reinstallation of the Product in a good and workmanlike manner, including the repair or replacement of any of the items originally installed if and to the extent reasonably necessary to correct the defective Installation Services. In connection with any Warranty claim, you agree, at no cost to us, to prepare the Installation Location, including the removal and replacement of fixtures incident to the repair area, so that we, or our designee, including the Authorized Installer, can correct the defective Installation Services without undue delay.

18. Indemnity. To the extent permitted by applicable law, you agree to indemnify us from all losses, claims, costs, expenses, damages, actions and liabilities whatsoever that we may incur, and you agree to hold us harmless from any lawsuits and any claims that may be made against us in connction with this Agreement or the use and operation of the Product. 

19. Governing Law. This Agreement shall be interpreted under and governed by the laws of the province of the Installation Location and the federal laws of Canada applicable therein.

20. Miscellaneous. You acknowledge that we may assign, pledge or transfer this Agreement without your consent. Except as specifically provided for herein, you may not assign this Agreement without our consent. If we do consent, the provisions of this Agreement will be imposed on your assignee. All of your obligations under this Agreement will survive the termination of this Agreement to the extent required for their full observance and performance. Any provision of this Agreement that is unenforceable in any jurisdiction will, with respect to such jurisdiction, be ineffective only to the extent of such enforceability without invalidating the remaining provisions of this Agreement. The headings in this Agreement are for convenience only and will not affect the construction or interpretation of this Agreement.

21. Privacy. You agree that we can collect, use and share your Personal Information in accordance with our Privacy Charter, a copy of which is available on-line at www.canadiantire.ca or by calling us at 1-855-682-HOME (4663). This includes collecting, using and sharing your Personal Information to arrange for the Installation Services and to administer our Agreement with you. Personal Information includes, but is not limited to, identification information and billing information. We may release your Personal Information to entities outside the Canadian Tire family of companies, such as our suppliers and agents who assist us in serving you (“Service Providers”). When your Personal Information is provided to a Service Provider, we require them to protect the information in a manner that is consistent with our Privacy Charter. Our Service Providers may be located in or outside of Canada and may be required to disclose your Personal Information under the laws of their jurisdiction. Subject to your withdrawal, this consent is valid for the time required to fulfill the identified purposes, Canadian Tire’s legitimate business purposes and to conform to all applicable legislative requirements. 

PRODUCT SPECIFIC INFORMATION 

What does the basic assembly/installation package include?

• Unpack and inspect the Product to ensure there are no missing or damaged pieces.

• Where applicable, prepare the Installation Location by performing Product specific preparation work (Several visits may be required depending on the Product).

• Arrange for a utilities (gas/electric/water) locate (if required).

• Assemble, Install and anchor (if required) the Product according to the manufacturer’s instructions.

• Disconnect selected existing Product to install a new Product (for example, ceiling light, ceiling fan, range hoods etc.) Ask the Authorized Installer in advance if your Product is eligible for disassembly.

• Test the assembled/installed Product to ensure it meets the manufacturer’s requirements.

• Clean up the work area.

• Prepare the Product’s packaging for disposal by the customer.

• See the Helpful Product Specific Information below for more of what we will do for you on selected services.

What could lead to additional costs? 

• If the Installation Location is not suitable for the Product, requires excessive levelling or there are structural issues that need to be corrected to ensure a proper and safe assembly/installation. Discuss the Installation Location with the Authorized Installer before the scheduled site visit. 

• If there is not sufficient space free from clutter/obstructions where the Product is to be assembled/installed. 

• Building a new or repairing an existing base at the Installation Location. 

• Delivery and/or disposal of the new or existing Product (if purchased). 

• If you have purchased the wrong type/size of Product for the Installation Location. 

• If any additional accessories or hardware required for the installation. For example, extension/support brackets, wall mounts, window sleeves etc. Make sure to purchase any required accessories or hardware in advance to ensure they’re available on the date of your installation. If you’re unsure of what is needed for your Product, please ask the Authorized Installer prior to the date of your installation. 

• If the location of the assembly requires access to an elevator or a secured area, it is your responsibility to reserve the elevator before our Authorized Installers arrive. If the dwelling is higher than three (3) stories and no elevator is available to transport the Product to your residence, an additional charge may apply to deliver and/or remove the Product.

• For Products that require direct access to an electrical outlet, ensure the Installation Location is in close proximity to a suitable power source. Note: Some manufacturers do not recommend the use of extension cords for certain Products. Please speak to the Authorized Installer about power outlet requirements for the Product being installed. 

• The Product assembly/installation prices are determined by the size, type, complexity, materials and time required to safely assemble and install your Product.

What Installation does not cover:

• Repairs or modifications related to existing structural problems, any structural impact to property that was necessary for the installation, such as but not limited to: drywall patching, painting, landscaping, replacing tiles, moving existing ducts/vents or alterations to electrical work. 

• Any type of analysis associated with ground, water or air quality. 

• We are not responsible for the cost involved in moving or removing the Product if you have selected the wrong location or it is not permitted in your municipality. We will not be held liable (financially or otherwise) for costs incurred if Products installed are not in compliance with local bylaws or other applicable laws, nor for removal of Products that are not in compliance with bylaws.

Helpful Product Specific Information

• Sheds: 

o A minimum of 30˝ clearance to fences or other structures will be required to allow assembly/installation of the garden shed.
o A garden shed that is assembled/installed and anchored to a proper base helps to ensure it will function as it should and prolongs its useful service. If you have a cement pad, a concrete slab area, or a pre-assembled wooden base of an appropriate size that would accommodate the garden shed, our Authorized Installer will anchor the garden shed to that. While it remains your choice, we recommend that if a pre-existing base is not available, one should be purchased along with the garden shed installation.
If you purchase a base, our Authorized Installer will: 

o Prepare the site for installation.
o Construct a pressure-treated wood and plywood base to support the structure where applicable.
o Place the base on cement stones at the corner and across the foundation to provide a solid foundation (All materials are included in the cost of the base installation.) 
o See the “What could lead to additional costs?” section above for more information. 

• Water-associated Products: (toilets, faucets, water softeners, water filters, water heaters)

o Where applicable, we will replace wax seals, connect the Product to existing drainage system/plumbing (no modifications), and connect the Product to an existing water supply line. 

o Water Softeners, Heaters and Filtration Systems – we include miscellaneous fittings as required, and up to one (1) foot of piping to connect the existing piping to the new Product, plus shut-off valves and up to ten (10) feet of line to the nearest drain.

o The Authorized Installer will apply for the gas or electrical permit and inform you of the cost prior to obtaining the permit (if required). The fee for a gas or electrical permit can vary according to the type of work being performed.

o What could lead to additional costs? 

 Installation of water line valve cut-off.

 If converting from an electric hot water heater to a gas hot water heater, you will require a pre-site inspection to measure the Installation Location. You must purchase a New Installation Quotation before the Authorized Installer will attend at the service location to conduct a pre-site inspection. However, if you proceed with the installation, the New Installation Quotation service price that was prepaid will be applied as a credit towards the final service fee.

 See the “What could lead to additional costs?” section above for more information. 

• Hard-wired Electrical Products (Range hoods, bathroom exhaust fans, light fixtures, ceiling fans, pot lights):

o We will disconnect electrical service from your existing Product and center (if possible), mount and secure support bracket(s) as required by manufacturer’s specifications and connect the new Product to the existing electrical box [Note: the existing electrical box must be equipped with power, must be connected to a control device (switch/dimmer) and must be in a location that is sufficiently reinforced to support the weight of any new Product]. For Products secured to ceilings, please note maximum ceiling height is 10 feet.

o If you wish to install a product in a new location where new wiring is required, this typically requires a permit. The Authorized Installer will apply for the permit and inform you of the cost (varies with work) prior to obtaining the permit. If you require a new installation, a New Installation Quote must be purchased before the Authorized Installer will attend at the service location to conduct a pre-site inspection. However, if you proceed with the installation, the New Installation Quotation service price that was prepaid will be applied as a credit towards the final service fee.

o See the “What could lead to additional costs?” section above for more information. 

• TVs:

o We will connect the flat panel television to a maximum of 3 video sources (DVD player, VCR, Satellite receiver and/or video game console).

o We will set-up non-learning, universal remote system and provide an equipment tutorial and demonstration (up to 30 minutes).

o We can install this on: 1) an existing wall mount, 2) a TV stand (either one that came with the TV or one that you purchased at Canadian Tire) 3) install a new wall mount you purchased at Canadian Tire. Pricing is dependent on which of the three options you choose.

o You are also responsible for ensuring there is an assembled power outlet within six (6) feet of where the flat panel television is to be installed. Our Authorized Installers will not move or install a power outlet.

o What could lead to additional costs?

 If the wall where the flat panel television is to be installed is constructed of material other than drywall (for example: brick or concrete) or if the wall studs are a material other than wood or metal.

 If the wires where the flat panel television is to be installed are asked to be concealed.

 See the “What could lead to additional costs?” section above for more information.

• Garage Door Opener – Basic assembly/installation package:

o We will remove an existing garage door opener.

o We will mount new garage door opener (up to 10´ high) according to product requirements.

o We will install and adjust safety sensors, as well as any monitors or lasers, outdoor coded key pads and/or battery packs.

o We will mount wood framing (if necessary) to top of garage door opener to support header bracket.

o We will plug in and test garage door opener (providing there is a receptacle within three (3) feet of the garage door opener).

o Well test remote(s) and control pad(s) to ensure proper and safe operation.

Garage Door Opener – Premium Assembly:

o Everything as stated in the Basic assembly/installation package above, plus we will:

 Check and adjust door hinges (does not include replacing the hinges).

 Lubricate all moving parts of garage door.

 Check door rails and clear them of debris.

 Check door balance and make adjustments to tension spring if necessary.

o What could lead to additional costs?

 If the garage door is higher than 8´ tall and an extension rail is required, you will need to purchase an extension rail from a Canadian Tire store. Note: the garage door opener must be matched to the correct extension rail.

 If the garage ceiling is higher than 10´ and extension brackets are required, you may purchase the extension brackets from the Authorized Installer.

 If the garage ceiling has less than 5˝ clearance from the garage door and quick-turn brackets are required, you may purchase the quick-turn brackets from the Authorized Installer.

 If the garage door does not open freely and an adjustment is required.

 See the “What could lead to additional costs?” section above for more information.

• Holiday Lighting:

o We can install and remove holiday lighting on: Rooflines, Dormers, Peaks, Trees and Shrubs.

• Central Vacuum Systems:

o We will hang the power unit canister and connect power source.

o We will connect the last section of tubing to the canister, and attach muffler (if required).

o What could lead to additional costs?

 You must ensure that the electrical source near the canister has the proper amperage and there is enough free space around the unit for proper motor air cooling circulation. Please speak to the Authorized Installer about power outlet requirements for the Product being installed.

 If mounting brackets are required to support the proper weight of the canister. 

 If additional inlets are required or if there are accessories requiring installation (such as a dust pan).

 Inlet installations are not included in the Basic assembly/installation package; however, they can be purchased at an additional cost.

 If you require a new installation one of our Authorized Installers will come to your home and give you a customized quote based on your home’s individualized needs.

 If the home has not been “roughed in” or is only partially “roughed in”, there will need to be additional piping added to the home to complete the central vacuum installation. The amount of piping and cost of this work will depend of the extent of the work necessary to make the system operational.

 Some “roughed in” homes only have the pipes installed as far as the basement, and the pipe connecting to the unit is still required. The installation kit includes this piping but there is additional work needed to complete the installation.

 If there are additional charges for work outside of the original quote and installation agreement to make the installation safe and operational, you will be advised of those charges by the Authorized Installer prior to beginning the work.

 See the “What could lead to additional costs?” section above for more information.

Product Specific Links

Garage Door Openers - https://www.canadiantire.ca/en/home-services/garage-door-openers.html

Gazebos and Garden Sheds - https://www.canadiantire.ca/en/home-services/gazebos-awning.html

Temporary Shelters & Canopies - https://www.canadiantire.ca/en/home-services/temporary-shelters-and-canopies.html

Play sets and Trampolines - https://www.canadiantire.ca/en/home-services/play-centres-and-trampolines.html

Toilets and Faucets - https://www.canadiantire.ca/en/home-services/toilet-and-faucet-replacement.html

Window Air Conditioners - https://www.canadiantire.ca/en/home-services/window-air-conditioners.html

Electric Fireplaces - https://www.canadiantire.ca/en/home-services/electric-fireplaces.html

Ceiling Fans and Lights - https://www.canadiantire.ca/en/home-services/ceiling-lights-and-fans.html

TVs - https://www.canadiantire.ca/en/home-services/flat-panel-tv.html

Range Hoods and Bathroom Fans - https://www.canadiantire.ca/en/home-services/range-hoods-and-bathroom-fans.html

Water Softening, Heating & Filtration - https://www.canadiantire.ca/en/home-services/water-treatment-filtration.html

CANADIAN TIRE AUTO SERVICE TERMS AND CONDITIONS

Canadian Tire Repair Authorization

I hereby authorize you and your employees to carry out the repair work described in the Repair Order and to purchase on my account any parts and materials necessary to carry out repair work subject to the estimate attached (if applicable) or an estimate which I later approve (whether in writing, orally or by electronic communication). I hereby authorize you and your employees to operate the vehicle listed above in connection with the repair work, including operation for the purposes of testing, inspection or delivery. I HEREBY RELEASE AND FOREVER DISCHARGE YOU AND EACH OF YOUR EMPLOYEES FROM ANY LOSSES I MAY SUFFER RELATING TO DAMAGE TO OR LOSS OF MY VEHICLE AND/OR ANY ITEMS CONTAINED THEREIN THAT ARE CAUSED BY CIRCUMSTANCES BEYOND YOUR CONTROL. I acknowledge that, upon the completion of the repair work authorized hereby, you will have a lien pursuant to applicable repair and storage lien legislation and that you may register that lien and seize, at your discretion and at my sole cost and expense, the vehicle for non-payment of any invoice issued for such repair work. By replying “Approved” (or an equivalent statement of approval) I acknowledge and agree to the terms and conditions above and to those below. 

Privacy Terms

Canadian Tire Corporation, Limited, its affiliates, associate dealers and service providers (“CTC” or ‘our”) collect and use the personal information provided by you to fulfill this contract. CTC may also collect and use your information to administer the delivery of [and market] warranties, products, services and loyalty programs to you and to analyze your relationship with us. Please visit www.canadiantire.ca for details on CTC’s privacy policy. If you do not wish for your information to be kept in our database, please contact CTC’s Corporate Customer Relations at 1-866-846-5841 or via email at https://ctfs.com/ContactUs/.

Limited Warranty Terms

Warranties applicable only when product is installed at a Canadian Tire Automotive Service Centre, otherwise warranties may vary. Warranty not available for commercial use, a minimum labour warranty of 100 days / 5500 km applies to parts installed unless otherwise stated. Parts Warranty starts on the completion date shown on the customer invoice.

CTC warrants those items set out on the invoice according to the applicable limited warranty terms set forth below. The vehicle referred to is the one described on the reverse side of the invoice. Presentation of this document is required to validate the applicable limited warranty, the terms which appear below.

Tire Storage Terms

Storage term: Tires will be stored up to a maximum of 8 months from Invoice date OR until customer requests to have Tires removed from the storage location for any reason, at which point the storage term will end. Canadian Tire is not responsible for unclaimed tires at expiration of storage term. Tires left beyond 30 days of term expiration date will be disposed of without any liability or obligation to customer. Payment is deemed to be acceptance of these terms by customer.

Parts Message:

All parts are new unless otherwise stated

Additional Provisions

There are no other warranties issued by CTC other than those set out above. TO THE FULLEST EXTENT ALLOWED BY LAW, THE LIMITED WARRANTIES AND REMEDIES SET FORTH ON THIS INVOICE ARE EXCLUSIVE AND IN LIEU OF AL OTHER WARRANTIES OR CONDITIONS, EXRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTIABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THESE LIMITED WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. The above-referenced limited warranties do not apply to (i) parts that are not purchased from the CTC shops and/or installed by the CTC shop or (ii) damage due to misuse, abuse or neglect.

UNDER NO CIRCMSTANCES WILL CTC BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES. INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE, ANTICIPATED PROFITS OR BUSINESS (EVEN IF CTC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF ANY BREACH OF ANY AGREEMENT BETWEEN US OR ANY DUTY OWED TO YOU BY CTC.

With respect to the replacement of any part covered by the above-referenced limited warranties, the CTC shop must restore the entire system to which a warranted part(s) relates to its proper operating condition. If you do not authorize all of the work required to do so, including, without limitation the installation of other needed parts, you will receive non-installed and non-warranted replacement part(s) as applicable.

If your warranted part requires replacement under the terms of the applicable limited warranty, bring your vehicle and this document in any CTC location in Canada offering and warranted part or service.

Stores in Ontario

If the work or parts listed on this invoice were performed by a CTC shop located in Ontario, the Consumer Protection Act, 2002 provides you with rights in relation to having a motor vehicle repaired. Among other things, you have a right to a written estimate. A repairer may not charge an amount that is more than ten (10) per cent above that estimate. If you have waived your right to an estimate, the repairer must have your authorization of the maximum amount that you will pay for the repairs. The repairer may not charge more than the maximum amount you authorized. In either case, the repairer may not charge for any work you did not authorize.

If you have concerns about the work or repairs performed by the repairer or about your rights or duties under the Consumer Protection Act, 2002, you should contact the Ministry of Consumer and Business Services.

Stores in Manitoba

If the work or parts listed on this invoice were performed by a CTC shop located in Manitoba, you have rights and protections under The Consumer Protection Act when it comes to motor vehicle work and repairs.

A written estimate for repairs that cost more than $100 must have been given to you unless you declined to receive a written estimate, and you specifically authorized the maximum amount that you would pay for the work or repairs, and the cost charged for the work or repairs did not exceed your authorized maximum amount.

You cannot be charged a fee for an estimate unless you were told about the fee and agreed to pay it.

You cannot be charged for work or repairs you did not authorize.

You cannot be charged more than the total of the estimate plus 10% of that estimate up to a maximum of $100.

If you have concerns about the work performed or repairs done by the repairer or about your rights under The Consumer Protection Act and your responsibilities as a consumer, you should contact the Consumer Protection Office at 204-945-3800 or toll-free at 1-800-782-0067.

No one may ask you to or make you waive or limit your rights under the Motor Vehicle Work and Repairs Part of The Consumer Protection Act.

Shop Supplies are calculated at a rate of 10% of labour sales.